orders
You can place the order from anywhere, we ship Worldwide.
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
We send at least 3-4 emails during the order process (order confirmation, fulfilment notice, shipping notice) so please make sure you entered the correct email address when placing your order, it's easy to slip up! Please contact us if nothing has arrived within 24 hours and we'll get this fixed up!
It will take usually between 2-5 business days, as soon as your order has been processed and packed up. You may also visit our Order Tracking page to get live updates on your order status. Any questions or concerns please let us know!
Not an issue. Just email us the correct address and order number within 24 hours. Once your order has shipped we cannot change address, so please be careful when entering your details :)
We accept all major forms of payment including Paypal, Apple Pay, Google Pay, and all major Credit cards: Visa, Mastercard, Discover and American Express.
Absolutely! Rest assured that all purchases here are 100% safe and secure using the latest encryption technology, and backed by our incredibly generous refund policy!
shipping
Yes, shipping is free worldwide!
It's a global economy these days and we ship from our partnered printers and designers located across the world - wherever happens to be the fastest delivery option based on customer location, and most cost effective location to manufacture at highest quality. So please expect your items to be shipped separately (if you order more than one item) as items may not come from the same factory.
Print products usually arrive within 5-10 business days. It can take up to 10-20 business days for all other products to arrive. Most of the time our products will arrive a lot quicker, but we want you to be aware this is out of our control! However you will receive a tracking number for peace of mind, and rest assured we will be with you all the way until you receive your order, and are satisfied! You can track your order here.
Print products remain unaffected. It can take approximately 1-3 weeks longer than usual to receive other products if they are coming from China during this period (the dates change each year, but fall from end of January through to end of February), dependant on the suppliers vacation time. However we will do our utmost to chase orders with the relevant supplier.
refunds
We offer an unrivalled refund policy, so your purchases are 100% safe! Check out our policy here.
general
No! We take your privacy very seriously, we do not sell or give away your information to anyone. Because we don't like our information given away. Emails are to tell you how much you mean to us, make sure you are happy, and to send you occasional thank you bonuses :)
For most countries you will not have to pay customs, but it's dependent on where are you located and if you order more than one item.
On the right side of the checkout page there's a box to enter your code, under the order summary.
Usually no more than a couple hours. If it's a busy holiday period it may be a little longer, but we'll get back to you within 24 hours!
Ask away! There are several ways to get hold of us on our contact page here.
